Questions (FAQ)

Questions (FAQ)

1 - How to buy a product?
A: To purchase our products, simply visit our website and select the desired items. Go to: www.luthram.com
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2 - Do you have a physical store?
A: We do not have physical stores. Our products can only be purchased on our website: www.luthram.com
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3 - How long does it take for my product to arrive?
A: Our average delivery time is 15 to 20 business days, but it can take up to 50 business days. *Due to Covid-19 and protective measures, the average time may be extended as current export and import protocols must be followed to ensure consistency and safety according to World Health Organization recommendations.*
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4 - Do you deliver to my area?
A: We deliver throughout the Americas via postal services.
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5 - What payment methods do you accept?
A: We accept payments via bank transfer and credit card. Payment by BOLETO can be made at any bank branch, online, or at the nearest lottery office.
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6 - Can I pay in installments via bank transfer?
A: Installment payments are only accepted by credit card.
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7 - Can I get a second copy of the invoice?
A: Yes, you can! Keep an eye on your phone. If you haven't made the payment yet, we will send you a link to create a new invoice with an updated date. You can also contact us to request a new invoice.
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8 - Where do the products come from?
A: Our suppliers are mainly from China, the Netherlands, and the United Kingdom.
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9 - Can I pick it up in person?
A: No, all orders are delivered to our customers via the logistics company Correios.
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10 - Can I change my order, add other items, or change the delivery address?
A: We cannot change the order details after the invoice is issued, so it is not possible to change your order information.
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11 - Is there a warranty?
A: We offer a 7-day warranty for all our products. For more information, please refer to the section on exchanges, returns, and warranty policies.
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12 - I bought more than one product in the same order, but I only received part of it. Is this normal? Will the other products be delivered?
A: This can happen, but don't worry. This situation occurs when different suppliers are responsible for the selected products. In this case, two different tracking codes will be sent so you can track your orders.
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13 - What should I do if my delivery is late?
A: Don't worry. We track your order to ensure it reaches your delivery address. Our average delivery time is 5 to 20 business days, but it can take up to 50 business days. *Due to Covid-19 and protective measures, the average time may be extended as current export and import protocols must be followed to ensure consistency and safety according to World Health Organization recommendations.*
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14 - I still need help. What should I do now?
A: If you haven't found answers to your questions, please email us at www.luthram.com, and we will assist you as soon as possible. If you have already placed your order, please provide your order number along with the buyer's CPF to expedite your service.
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Best regards,
Customer Service

Support Contact:

Email: support@luthram.com
Phone: 239 318-5592